Frequently Asked Questions

 

What are patches for?

 

Our patches are made to assist in the treatment of an amblyopic or lazy eye. It should not be used as a toy and should be used under the instruction of an eye care professional. Only use a patch if you have been prescribed by an eye care professional.

 

How often should my child be patching?

 

Each child’s patching regime is different. Please consult your eye care professional to discuss this with them. Your child should only be using eye patches under the instruction of an eye care professional and should not be used as a toy or part of a costume.

 

Can I wash the cloth patches that I have purchased from you?

 

You sure can! Our cloth patches are machine washable. You can even machine wash them with your normal load. Just to be safe, place the patch into one a bag with your delicate garments and add it to your washing. Like all clothes, make sure you separate your colours from your whites. If the cloth patch happens to get wrinkled, give it a quick iron and away you go.

 

I’m not sure I’ve chosen the correct glasses for my child.

 

At susu & co we know sometimes it may be hard to choose the correct sized frame. We are happy to exchange this for you within seven days. All you have to do is pay for postage. Please contact us as soon as your child has tried them on. You’ll need to make sure the glasses are in original packaging and they come back to us the way we sent them in order for an exchange to be made.

 

I like a certain frame that you stock but you don’t have my child’s size displayed on your website. What can I do?

 

Please send us an email and we are more than happy to contact the supplier for a different size and order it especially for you. You can contact us through our website or email us at info@susuandco.com.au

 

Do I have warranty on the frames that I purchase from you?

 

Do you fit prescription lenses into the optical frames?

 

We currently do not fit prescriptive lenses into our optical frames. Once you have received your frame, go to your local Optometrist, bring your child along with the prescription so they will be able to fit the lenses in properly. It is important to bring your child along so they can measure the IPD or PD (pupillary distance) for accurate fitting of the lenses.

 

My glasses are loose what do I do?

 

Many Optometrists will help you adjust your optical frames for you for free or for a small fee for their efforts. Bring your child with you when you go so they are able to fit the glasses on properly.

 

How long will it take for me to receive my order?

 

When you place your order with susu & co, we process your order by the following business day and your order will be dispatched shortly after. At susu & co, we know how important it is so we work as quickly as possible to get your order to you. We send all orders through Australia Post so delivery time can be between 2-7 working days. If you’re located outside of Sydney, sit tight, your package is on its merry way!

 

Do you send internationally?

 

Please contact us via our website or via email info@patchmykid.com.au if you are located overseas and we will be more than happy to discuss this with you.

 

Do you wholesale?

 

Yes we do! We offer special prices when bulk orders are placed. Please email info@patchmykid.com.au for more information.

 

I sent an email to you but haven’t received a reply? What do I do?

 

Your email and feedback is important to us and we endeavor to respond as quickly as possible. You should receive a reply within 24 hours.

 

Yes. Our frames carry a one year manufacturing fault warranty. We send your frame back to our suppliers for assessment. Because our frames are made for little people, they are durable and strong. We understand that some children can handle their glasses with a little more love so our suppliers will assess if the damages are a manufacturing fault or due to wear and tear.